General Helpdesk Settings

Design Settings

• Header background color - allows setting the top bar color. Dark color is highly recommended for a nice-looking design and for the gradient filling to stay visible.
• Menu background color - menu bar color. No special notes.
• Logo image - custom logo image. PNG format is required. Transparent background is highly recommended for a nice look. The image should be 60 pixels height (if larger - it will be resized, and this may not look good).

Various Settings

• Restrict ticket deletion to Admins only - allows ticket deletion to Administrators ONLY. Turn it off to allow users delete their own tickets.
• Restrict ticket closing to Technicians only - Turn it off to allow users Close their own tickets
• Everyone sees everyones tickets - by default, users can see their own tickets only. And technicians see tickets from the categries, they are assigned to by admin. BUT with this setting on - all users will be able to see each other's tickets.
• Language - language selection
• Default category - this category will be selected by default on the "new ticket" form. A user can change it.
• Time zone - Set the time zone for your company if it differs from default

Authentication settings

• Shared secret for remote authentication - if you want to utilize the helpdesk's "remote authentication API" on your website or application, specify the shared key here. When you redirect your authenticated users to the helpdesk, use this link format: http://HelpdeskUrl/User/AutoLogin?username=xxx&email=yyy&userHash=HASH&new_ticket=1 where HASH is calculated as follows: MD5(name + email + shared-secret).
  
  If the user account does not yet exist in the helpdesk system it will be created automatically. Read more here also try our autologin builder
  
  As you can see you can optionally pass the "new_ticket" parameter that will redirect a user to the ticket submission form right after he has been "auto-authenticated" by the helpdesk.
• Allow unregistered users submit tickets without logging in - allows unregistered users to submit new tickets right from the login page, without registering.
• Allow unregistered users access the Knowledge Base - makes the Knowledge Base accessible to guests
• Allow new users to register themselves - shows a "register now" sign-up link to a user, who has no account yet. Turn this option OFF if you want to add all new users manually.
• Remote login URL - when a user tries to login into the helpdesk app - you can redirect him to a custom login URL (at your site or a web-app) where you would authenticate the user and then send him back to the helpdesk app. If you accidentally set a faulty login URL - simply open the default login page with a "noredirect" parameter, like this "/User/Login?noredirect=1"
• Enable SAML 2.0 single sign on - you can enable single sign-on with a SAML-provider (like OneLogin for example)

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