Edit user

An admin can edit a user on this page, change his username, first/last names, email etc.

You can also edit the user permissions: make him an admin or a technician.

• To make a user an admin - simply tick the "Is Administrator" checkbox.
• To make a user a technician - grant the user permission to one or more categories. After that the user will be able to handle tickets in these categories and will receive notifications about new tickets in his categories.
• To make a user a manager - simply tick the "Manager" checkbox. "Managers" can view tickets from other users within the same company

Avatars

Users can upload their own avatar images, if avatars are enabled in your Helpdesk. The avatar image should be in a form of square - 100x100 pixels and 50Kb max. If users don't upload custom avatar images, Helpdesk will try to obtain the image from Gravatar.com using user's email address. If you are using Windows auth, helpdesk will try to get user avatars from Aactive Directory.

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